Before you submit your unlock request, make sure you meet these requirements:
Your AT&T device isn’t reported lost, stolen, or involved in fraud.
You purchased your device with an installment or term agreement and:
You’ve had active AT&T service for at least 60 days.
You completed your contract (including paying any early termination fees) or paid off your installment agreement at least 24 hours before your unlock request.
You have AT&T service and no past due or unpaid balances.
Your device isn’t active on another AT&T account.
You waited at least 14 days after an early upgrade to unlock your old device (30 days if you have a business account).
Your AT&T PREPAID®device has been active for at least 6 months.
- Been called to active duty? If you submit your TCS or PCS (Temporary/permanent change of station) documents,
you may not have to complete your installment agreement or contract to unlock your device.
Have a business-owned device? Be sure your company authorizes any unlock requests.
Look! The important legal stuff.
- AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers.
- AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice. If during any one month, more than 100 requests are made from a single source,
and if more than 10% of those requests are duplicate IMEI numbers, AT&T will no longer process unlock requests from that source.
Be sure your AT&T phone, tablet, or mobile hotspot is nearby. FYI.
- We can only unlock devices that work on the AT&T network.
- Some unlocked phones may not be compatible with other providers.
Taking a trip? You don’t have to unlock your device. Learn how to use your talk, text, and data in over 100 countries with International Day Pass.
Don’t know your IMEI? Dial*#06#on your device to find it.
Have your IMEI and request number handy? You can find both in the email or text we sent you.
FREQUENTLY ASKED QUESTIONS
What happens if I’m on active military and need to unlock my device?
- When submitting an unlock device request online, make sure to select Yes when asked if you’re deployed military.
- We’ll ask for your temporary or permanent change of station (TCS or PCS) military documents.
- If you have an installment plan, you’ll still pay your bill as normal. But you don’t have to pay off your installment plan before you can unlock your device.
Is my device ready to be unlocked?
- To unlock an AT&T phone, Android® tablet, or a mobile hotspot to use on another network, make sure your:
- The account doesn’t have a past-due balance
- Contracts are completed and any installment plans linked to the device are paid off
- The device isn’t reported as lost, stolen, or involved with fraud
- Check out the complete list of eligibility requirements
Do I have to unlock my device to travel internationally?